Client Overview
- A local jewellery business Based out of Pune, Maharashtra.
- 100000 outlets in the state of Maharashtra.
- Offers Jewellery and investment services.
- Manages a customer service centre to cater to customer demands.
Current System
- Call centre agent data doesn’t offer insights for decision making.
Our Solution
- Developed a Dashboard using Power BI.
- The Dashboard gave a visual representation of agent-wise data.
- Key insights were captured from the data to manage marketing campaigns.
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Business Impact
- Proper tracking of customer support team easy report generation with daily status update.
- Campaign wise customer response can be analysed.
- Improved TAT and faster resolution for any scenario .
